Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. Depop Payments refunds Log in to the Depop app. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. Select the transaction you'd like to refund > tap Refund. Find the payment you want to refund and click on the name of the payer. To send a full refund, follow the steps for Full refund. Here are some popular online retailers and payment systems thatoffer Buyer Protection. How to avoid common Depop scams and fraud while selling on this popular marketplace! If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. If they reject, the dispute will be escalated to the Depop Support Team. Kudos / Solution appreciated. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". Hi, thanks for your speedy reply. Mention relevant aspects of the transaction such as dates and place of delivery. Respond to refund requests quickly. What if I Disagree With the Buyer? Non-material goods, such as event tickets. Listing is fairly easy on Depop. Does anybody know if I will get my 90 back? Select the transaction you'd like to refund > tap Refund. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. Learn more about returns and refunds - Depop help GB How to Refund on Depop? Complete Guide 2023 - After SYBIL When shopping on Depop, you can like or save the items you're thinking of buying or add them to your basket. That way you can be certain that you can get your money back if the transaction isnt fulfilled. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. Solved: Scammed through Depop - PayPal Community Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. PayPal provides buyers with 180 days to open up a dispute about a transaction. 10 Great Marketplaces Every Reseller Should Consider. Depop Returns & Refunds - How to Handle Them - SellerAider Poshmark is a trademark of Poshmark, Inc. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. Customer Recieved Item and Wants a Refund Too? To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. You are viewing the PayPal Community Archives. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. Vinted, on the other hand, came about in 2008 in Lithuania. The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. You can now refund users in app. Advice is voluntary. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. Each user has 180 days to request a refund via Depop. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. The issue was outside of your control and contacting the shipping service may help you settle the issue. You might also like: What to Sell on Depop in 2022. To leave feedback: Go to profile. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. 1999-2023 PayPal, Inc. All rights reserved. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. I will sue them all. Determine if the flaw or issue was something you missed, or happened after the item left your possession. Depop doesnt allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. If you had met seller protection paypal would have reimbursed you. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. To avoid this happening, you can simply add a Top Up card. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. Using tracked shipping is a great way to create trust between you and the buyer. Leave the Archive. 98. The app does not have its own payment system, and therefore does not accept raw payment card details. As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. Thanks for your submission to r/Depop ! Per Paypals restriction, you can only refund within 60 days from the initial transaction date. Include details about the productwhat was purchased, when, and what the price was. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. Read our review of Vestiaire Collective, including authentication Is Etsy legit? Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). I am suppossed to let.him have all.of this equipment for free? Tap on the purchase/sale you want to leave feedback for. Depop Payments refunds Log in to the Depop app. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. Select Selling > Refund Depop fee. Each user has 180 days to request a refund via Depop. eBay is a trademark of eBay, Inc. Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Then . I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! Depop allows you to send and receive money by linking your PayPal account. But how do these two apps differ, and which should you use? So in the event of an item received but not as described dispute its always one persons word against anothers. Enter the refund amount and click Submit. As resellers, we all want the perfect sales experience from start to finish. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. How do I refund a buyer? - Depop help GB You can let the buyer know why you disagree with their dispute in the Resolution Centre. Ah that's brilliant thank you so much, you've put my mind at ease!! When shopping on Amazon, its easy to request a refund for goods sold directly from Amazon itself. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. Tap > tap All sold items. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. Meet-in-person transactions. About Depop. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? To send a full refund, follow the steps for Full refund. Scan this QR code to download the app now. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). This application is not endorsed or certified by Grailed, Inc. He came and tried it. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. This app is also very well-suited to those looking for vintage pieces and the latest trends. Assign value in a principled manner. Email: support@depop.com. Discover what an Etsy scam looks like, and how to protect yourself. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? Looking for a trustworthy luxury fashion marketplace? To send a full refund, follow the steps for Full refund. Its always worth checking if a website offers Buyer Protection before you make a purchase. The seller doesn't fulfill their return policy as stated in the listing. . If you paid by credit card and the issuing bank has initiated a chargeback. Almost 10 thousand dollars! If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund.
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