(727) 582-3100. www.pcclb.com. They are punctual. I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. Stonewater Roofing | Complaints | Better Business Bureau Profile The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . You can make a complaint in any of the following ways: This form will not work unless you enable cookies. She has been kind and supportive all the way through and very understanding. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. 0000006695 00000 n My mother calls me in tears, I just dont understand how you think this is acceptable. Definitely recommend in all areas, Thanks Abby. I notice some mold on a couple of the rafters. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. In a few weeks a man came by to fix the mold. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. Compliments, comments and complaints - lgah.stonewater.org Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream 0000066042 00000 n They charged for 3 wind turbines but installed a ridge vent instead. Companies can ask for reviews via automatic invitations. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Yes, Stonewater Inc offers free project estimates. xref Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. He came bake later and fixed the dryer vent and left. We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. This grant supports families to have access to basic household needs and in our family's case, it was general appliances i.e. House was handed to me smoothly. https://www.stonewater.org/get-involved/community-champions/. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. We never leave a job unfinished, or a customer unsatisfied with our level of service. Thanks Kirsty. 0000079024 00000 n Your name * Your email address * Confirm email * Im really great full and massive thank you for you both. Submitting a response indicates a willingness to work with customers to make things right. Copyright Stonewater. Everything has gone smoothly and we are very grateful to have a home now. For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. Stonewater Limited (202000534) - Housing Ombudsman So as I promised, its the papers and the MP as my next port of call. Stonewater Reviews | Read Customer Service Reviews of www.stonewater So far Im very happy with stonewater. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. Thanks for letting us know about your experience, Karen. I called Stonewater and they sent a supervisor out the next day. You can view our dissatisfaction/complaints policy here. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. Hopefully we can make this right for you and get this sorted. Can I just say a massive thank you to Tracey leatherland you are amazing!!! ~ Matt, I was nominated Tracy to take me through my move in and any problems I had, she was absolutely amazing! What is the complaints process? The only time stonewater will contact you is if you don't pay your rent ironic hey? Share your photos and videos with others to prove the truth of your words. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . We aim to respond to all email queries within two working days. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. Great company to work with. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We wish you well for your new home :). I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. Family owned & operated. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Complaints, Compliments and Comments Policy. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. If you need to talk to us about this, or any other issue, please get in touch with us by emailing customers@stonewater.org and we'll be happy to help. They did a great job. Companies can ask for reviews via automatic invitations. You can also read ourComplaints, Compliments and Comments Policy and our Compensation Policy for more information about how we deal with complaints. 0000003570 00000 n Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 Stonewater Roofing Review: Residential roof - ComplaintsBoard.com If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. Great to hear your kind words about Gail. It goes against our guidelines to offer incentives for reviews. He went into the attic and saw the vent ducts that need to be tied in correctly. Then eventually got a new boiler fitted but since then nothing but issues. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. No point in giving you details as the family has decided to move out our relation. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. I never received another call. They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property! Planned improvements are different from the repairs you report to us when something isnt right in your home. Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. He only tried to seal it and repaint. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. You must do this within 15 working days of our response. I was already a stonewater customer and was living in a flat with a lot of issues with damp and mould.
Shadowglen Hoa Rules,
The Implementation Of Standards For Sanitation Hygiene,
Articles S