From that StubHub wallet page you can request a refund instead of keeping the credit. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Read the full policy. StubHub is a ticket resale and exchange service. I will also say this: My dad just bought World Series tickets for the two of us via StubHub and Im terrified theyre going to be fake. If you sold a Taylor Swift Eras Tour ticket in late 2022, for example, you won't receive the funds until after the concert date in 2023. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. The industry leader for online information for tax, accounting and finance professionals. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. Re: Refund? While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets never appeared in my AXS account. https://money.com/stubhub-refunds-covid-19-cancellation/. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. They do not reflect the views of Reuters News, which, under the Trust Principles, is committed to integrity, independence, and freedom from bias. Seller also should have dropped the sale through Stubhub but that opens him/her up to a penalty for not fufilling the sale. Events postponed or rescheduled won't be refunded, Fowlks said. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. The . As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Would love to hear if anyone has had success getting a refund from Stubhub. 2023 The Hollywood Reporter, LLC. We may be compensated if you click this ad. Save my name, email, and website in this browser for the next time I comment. Let us teach you the major money lessons you NEED to know. Unfortunately there is too much of this happening because of Stubhub's customer service problems so it falls on you to have to call and wait . We just sent you a welcome email. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Did you find it helpful? I agree to Money's. If it is postponed/rescheduled, the tickets are still valid. StubHub Refund Policy - When The Event Is Postponed Or Canceled. Before joining Reuters, she was a writer and editor at The American Lawyer. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . I reached out to Stubhub and they said since the event already happened, yesterday, there's nothing they can do. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. StubHub stopped guaranteeing cash refunds. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub wont refund me for tickets I never received? StubHub changed its refund policy about a month ago. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. All of those complaints, like some of these from Consumer Affairs, say StubHub issued a refund, but I have yet to find one saying StubHub found them, as Derrick F. claimed, comparable or better tickets. Most complaints about StubHub seem to be coming from people who dont actually understand the premise of StubHub, which is that tickets are being resold from regular people who can price the tickets however they want. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. The U.S. Chamber of Commerce called the rule a road map marked with an easy-to-follow path in amicus briefs urging the Supreme Court to come to defendants rescue. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Reply anytime to let us know how we can improve. Before purchasing tickets, carefully review your event and seat selection. A Personal Loan can help you mitigate losses and get back on track. If any of these tragic events occur, you will be eligible for a refund. Click here to explore your options! Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights / Privacy Policy. The company contended that this case is, in fact, a series of private contract disputes between StubHub and dissatisfied customers. You can send a private message to us here @TeamStubHub. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Privacy Policy. Postponed events may not be eligible for refunds. Customerscomplained to the media andfiled lawsuits. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. Original review: April 16, 2023. Opinions expressed are those of the author. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. The U.S. Supreme Court hasnt set a conference date on the Fast Auto petition for certiorari, even though briefing in the case is complete. The California justices held in McGill that the Federal Arbitration Act does not pre-empt state laws that allow plaintiffs to seek a public injunction to prohibit unlawful acts that threaten future injury to the general public. The 9th U.S Circuit Court of Appeals subsequently endorsed the so-called McGill rule in 2019s Blair v. Rent-A-Center Inc. Your email address will not be published. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. In 2020, I told you about U.S. Supreme Court petitions from Comcast Corp and AT&T Mobility LLC that characterized the McGill rule as a mistake that had enabled consumers to weasel out of arbitration. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). The issue happened on the day of the festival so I did not have the option to address it in advance. (Reuters) - The McGill rule has struck again. Let us teach you the major money lessons you NEED to know. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Have you made a mistake by purchasing an excessive number of tickets? It is possible to request a refund on a purchased StubHub ticket manually. Scan this QR code to download the app now. At the same time, buyers expect immediate refunds. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Offers may be subject to change without notice. Class counsel in the StubHub litigation, Ahdoot & Wolfson and Wittels McInturff Palikovic, alleged, among other things, that StubHub continued to tout its FanProtect guarantee of full cash refunds for cancelled events even after it stopped paying cash refunds to all customers. Our Standards: The Thomson Reuters Trust Principles. Who should shoulder those cancellation costs? Full buyer Terms & Conditions here. Many events this past month were canceled. Nor did class counsel Tina Wolfson of Ahdoot Wolfson and Tiasha Palikovic of Wittels. After the switch, you will enter the email address you use to access the community in order to reset your password. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Give them any information they may need. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. This practice was implemented in early 2020. Dorado, PR 00646, Metro Office Park Furthermore, If you have any questions, please do not hesitate to contact us. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_9',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Have you purchased the wrong ticket? Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. See here for a complete list of exchanges and delays. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Others were postponed. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. 7 calle 1, Suite 204 We also share information about your use of our site with our social media, advertising and analytics partners. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. or Did you buy an excessive amount of tickets? Under normal circumstances, these processes are manageable. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_8',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Yes, StubHub is both reliable and offers a refund policy. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Factbox: Why are Hollywood writers threatening to strike? The original purchase has aged off my account history. Plaintiffs werent really after an injunction to protect the general public from future injury, the company argued in its motion to compel arbitration. The Colorado Department of Law has settled with venue ticket broker StubHub Inc. to refund more than $3 million to over 8,000 Coloradans. According to StubHub, it was intended to reduce risk for buyers whose events were likely . Had a concert canceled because of COVID-19? StubHubs return policy is called the FanProtect Guarantee.