Middletown, New Jersey U.S.A. ConsumerAffairs is not a government agency. I would give zero stars for customer service. This is the second time in a week that they have been here and I still don't have the furniture I bought. He was still willing to help and offer me advice even though he wasn't getting the commission for the sale. it is NOT a platform bed. He said there is a difference in cost for the 54k model. 2023 Trustpilot, Inc. All rights reserved. Original review: Feb. 17, 2023. Never shop here. 6 delayed rescheduled deliveries is a bit too much. To start the sales person lied to me stating the item was in stock and guaranteed my initial delivery date. Now, how are you going to confirm delivery less than 24 hours prior and then the day of delivery say part of the delivery is on back order, and for another 5 weeks!! The lady on the phone basically said, pack up the wrong stuff & bring it here & get the right stuff. Value City Furniture Reviews - Glassdoor Next day, delivery guy calls and is at my house, with me 15 minutes away at the office still. We are terrible at shopping for furniture and it takes us years to decide on anything. From what I can tell most of their furniture is good quality and fairly priced. It took him 45. What the hell? But everything did come and is fine now. 4300 E 5th Ave, Columbus, OH 43219-1816. We'll go through the top picks and talk about the ins and outs of their offerings. A support foam layer gives you support without sagging over time like most other mattresses tend to do. I will never buy furniture from this company again. Wanted to be fair to them and update one last time. There was no attempt made at decreasing this fee that was again not explained. While most customers have good things to say about the price and initial feel, there are some concerns about durability for some customers. That was my 5 star review upon leaving the store. FROM. The memory foam with polyester fabric relieves pressure and has a cooling effect to keep you refreshed throughout the night. Was charged an exorbitant re-stocking fee some 15-20% of my total for a custom couch that didn't fit. I retuned the furniture to Gurnee and got the refund. This has been the most unnecessarily, stressful, frustrating purchase ever. I kind of used to turn my nose up thinking it was cheap quality at cheap(er) prices. Good prices. Fine. You lost a sale over $139. There are way too many furniture stores in West Michigan to put up with this terrible customer"service". Similar to the brands shipping policy, when it comes to returns or exchanges there are a few protocols which vary depending on how you received your order. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I'm not going to lie, the selection was disappointing. So, we went for it. Do not, and I mean DO NOT, waste your time or money here. They are polite and quick. Really. The brand also offers loads of deals and discounts on its products, which make them accessible to a wide range of budgets. But Al made it very comfortable for me, he was talking and held conversations with me the whole 20 min of his service call. Ordered a 2-sectional couch, and 2 ottomans. (Not really but you get the drift). About 2 or 3 years ago I purchased a chocolate sofa from Value City on Main street in Columbus, Ohio. I was done with it - i wanted to talk to the floor manager. I did find the chair that I wanted, but the salesman was not particularly interested in helping me, sighed and did so begrudgingly, and at the end of the transaction, told me I could pick up my chair 2 days later at the Alum Creek distribution. I'll make sure to share my review on every single social media. The new furniture would now be delivered in a week. Believe it or not, relaxation is essential to maintaining health. Without the responsibility of having to carry the load on offense, Gibbs can be fresh and use his 4.36-second 40-yard dash speed on kick returns to create positive field position for Burrow and . That's not my problem that you can't figure out what to do faster, I informed customer service right away. On December 19th, I stop by the store and ask in person about the delivery and the woman looks up my order and informs me that everything is on schedule and my deliver will be between 1:30-3:30 on Friday. These items may be previous styles overstocked and may have final sale restrictions. Every delivery driver told us this happens a lot damaged furniture, etc. On 12/2, the delivery company came early. Also, I posted my issue on their Facebook page asking for help and resolution and they DELTED the post from their page, multiple times! Find out how we combat fake reviews. Seriously, if you buy from VCF you are taking a huge risk. I went there for Memorial Day Deals to buy a center table/ottoman. Saw a good deal while walking through to do some shopping in the mall. On 11/13, I receive a call from VCF regarding they have one of my item in stock, at a different location in St Louis. Bought our sectional from here. However, when we discovered one of the clearance items I had purchased had severe damage that was not visible where it was siting. My boyfriend and I came in Value City Furniture in Gurnee Mills a few months ago. Something told me to comeback to the store the following day a I got a guy named Mike he was cool as a fan. I go into talk to my saleswoman who was off that day so I tested the other mattress' to see if anyone of them was to my liking, well needless to say none of them were so I was gonna call my saleswoman the next day she worked. Its mission continues to be: to provide a furniture destination you can rely on. Value City is a furniture retailer that sells mattresses in addition to other types of home furnishings. Their customer service made it 5 stars, otherwise the other issues would have been 2 stars but by no fault of theirs, it was due to ordering issues/product delivery, let's blame Covid epidemic. From a beautiful king size exclusive gallant white bedroomset, that I was suppose to purchase somewhere else. they refused telling me i had only . I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. A few days later I realized I purchased the wrong size. Our content is intended to be used for general information purposes only. SH*#HOLE!! I called them to be told it would be at least another week, and that I should call them back in a week to see where things are! Share. Being raised Catholic, I naturally jumped to the conclusion that the bed breaking was totally my fault, prayed a rosary, and fell asleep. That's also what brought me in at this time. I give him 5 stars for this service call. They called us the day before and said our order would not be at the store because of delay for some reason and we would have to come pick it up on a different day. Greg gave me a credit and removed the delivery fee. I arrived at the store and immediately asked to cancel my order. Not combinable with other offers and promotions. So, we were supposed to pay more for a broken item to be exchanged after our inconvenience? I'm so excited! They came out yesterday with a nice, new box spring. While some of their stuff may look nice, bear in mind that it might be months before you get your furniture and they will give you zero notice about any delays on their end, leaving you without any furniture or a backup plan. The warranty program is pretty straight forward. Measuring 33 x 66 x 18, this item has three drawers for your flatware with the top one being felt-lined. Not quick. I came in ready to buy a $3000 Ventura couch sectional in cash and was told that because they were running a special I was ineligible to have delivery waived. Required fields are marked *, This field is required They sent Al out on a Friday to evaluate. "I am confident that the cooperation between . Although you cant control the price of housing, you can somewhat control how much you spend on the furniture to fill it. I've gotten several pieces here in my last two visits. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. You caught the vision and sold me all of my hearts desires. My whole experience was great. We had trouble with the warranty Tyra and Tim resolved our issues, and treated with respect and made it easy to get our new chair. I called VCF's corporate office to discuss this HORRIBLE customer service and the woman there told me she would e-mail everything to the regional manager. It's free to pay through the automated system, however there may be a fee if a customer service rep processes your payment. They went above and beyond . I came in to shop for a mattress. Walked in looking for a living room set. I was furious and called again and complained. Delivery charge is about $120 - even if you buy a cheaper piece of furniture (i.e. Sent back. It also doesn't help your credit because they report false numbers. Sure.. The pros: Wide selection of affordable sofas and sectionals. The last thing that customers are on the hunt for are outlet and clearance deals. 1 in the nation for best quality of life, No. After we decided to cancel our order, I called the store to speak with a "customer service representative. Two hours later, I still have not heard back from the manager. I went in the store on the 17th and looked around, I ordered a couch which they told me they had in stock. They are not worth your hard earned money. If you can and if you have any type of morals, self-respect, dignity, pride or anything and if you love your money and you spend it wisely do not, I beg you do not buy from Value City. As the brand evolved throughout the 1900s and 2000s, the brand was passed down to each new generation of Schottensteins. He is our new go to guy! Years in Business: 75. Business Started: 1/1/1948. Okkkk. The Ballwin, MO. I call back and the customer service woman proceeds to tell me the manager left her a note to refund me 100 dollars for my inconvenience (I at this point had not mentioned anything about wanting a discount). Will not be buying from them again. Very patient and kind. I don't think I will be going back. DO NOT GO TO THE VALUE CITY IN FLINT THEY DO NOT STAND BEHIND THEIR FURNITURE!!! Your guests will be in awe of the glamorous ambiance this dining table set emits. While some of their more expensive items, feature luxury wood veneers and solid construction, lower priced items feature more cost-effective materials, like veneered particle board. We had a nice shopping experience when we bought our new dining set with Justin, but the delivery & customer service side of VCF is terrible. We had to sleep with the mattress on the floor for the first month we lived here. Top Quality Alternative: Browse La-Z-Boy ReclinersUnlock The Coupons. Value City is a furniture retail chain that is found throughout the midwest, southern, and eastern states. Ms Smith the Store Manager at this location is bad for business for Value City Furniture. Here are 8 tips for writing great reviews. ComplaintsBoard.com is a leading complaint resolution website on the Internet. To the clerks at the desk especially veterans of the business Thankyou. I will shop here again in the future but have no expectations for my next visit. I would've just bought a two piece couch set if that's what I wanted. Johnathan, the manager, assures me that he will get to the bottom of this, and take care of the problem, even if he has to make the delivery himself. on a positive note if the woman in account were very nice and extremely help full they just have crooks up in front. Business Incorporated: 7/27/2000. Up ahead, this Value City Furniture review will go through the brands best sellers, customer reviews and ratings, shipping and return policies, and much more so you can decide if theyre worth your money. Value City Furniture is a legit company that has been in the industry for almost 75 years. Like all things you read on the Internet, understand there is no better judge than yourself. This is what just happened to me. I was told i could pay my furniture off in 4 months. Finally called. value city furniture the chair i purchased in Feb. broke. This is not a great card for people who carry a balance. Would recommend. It all started in the 1930s when Ephraim L. Schottenstein began selling furniture in a basement in Columbus, Ohio. Guess we didn't fit the mold for who the assist! They told me this after almost two months. Fast forward a few weeks, I call one week before the couch is due to be delivered and they tell me everything is on schedule. The man that helped us was very nice and took the time with my husband and I. I didn't realize how big of a selection they have but it was nice to see such a large variety of furniture, check them out not bad ! Who the hell checks in and writes a review about a Value City Furniture? Only after couple of hours we found the screw up. Maybe Mr. Smith woke up on the wrong side of the bed. The neutral color and materials would fit in nicely with a rustic or minimalist home decor. More info. Was very friendly and honest. Just your average run of the mill furniture store. They called and delayed 4 times now. He has an amazing personality. Eric was apparently giving training sessions to Erica. Value City Furniture deals in a variety of industries, such as retail and manufacturing and offers products such as Furniture. He proceeds to look up my order and then tells me he needs to talk to the guys in the back and he'll call me back 10-15 minutes later. The complaint has been investigated and resolved to the customer's satisfaction. They will tell you one thing and the contract says another. Similar to their sectionals and sofas, their recliners offer affordable comfort. The wife and I stopped here looking for a coffee table and end tables. We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. 3. Marcos and Carlos delivered it today and they were prompt and amazing! "Oh you wanted the slat, too?? Thank you Value City Furniture. At the time of this review, this set is on sale for $2,360. On December 6, I received a wardrobe. I came to Value City to see what they had and ended up with such a pushy and aggressive salesman that I never even got to try out mattresses or look. Value City Furniture 284 reviews Claimed $$ Furniture Stores, Home Decor, Mattresses Closed 10:00 AM - 9:00 PM Hours updated over 3 months ago See hours See all 80 photos Write a review Add photo Location & Hours Suggest an edit 500 Golf Mill Ctr Niles, IL 60714 Get directions You Might Also Consider Sponsored Roy's Furniture 566 I believe the Customer Rep was new (Erica). KMAN News Director and host of In . How do I know I can trust these reviews about Value City? Never got a return call and after making 3 calls myself, a manager told me he couldn't do anything to help other than TRY to get me the display model. He didn't even give me a chance to let him know we had more time than just today. Do not buy from this company. In addition to the top categories above, Value City Furniture offers a wide array of other furniture products, such as: Value City Furniture can be found in many US states, mostly in the midwest and eastern regions. Extended Warranty and problems with sectional. Half the furniture still hasnt arrived. Anyway it's only 4 stars because it feels like a car show room. Much to my surprise, Greg was very friendly and apologetic! They said yes. From 231 reviews and 3.8/5 stars, one happy customer wrote: I was looking to purchase furniture for my Moms new space. Unfortunately, I rarely find something that I really want to purchase. This large couch measures 40 x 42 and can hold a capacity of 350 lbs per seat. I just quit" and slammed the phone. When delivered, one sectional was damaged, as was one ottoman. For quality. Always very happy and always go back. They have a variety of furniture which is great, and you can get many styles in different colors and such. The absolute worst customer service. The worst customer service ever! The drawers don't even fit into the dressers. The General Manager refunded me $60 of the $119. Saw a nice kitchen set. They reimbursed me another $100 but that didn't make the furniture that was promised to be delivered show up. I was asked by Joe to send him pics. Very knowledgeable and a great experience. Your delivery service is terrible. They have a great selection in stock and the few things they don't have in the west house they are relatively quick to get to you. I accepted but when the new dresser came the "Driver" seen my dresser and stated that my dresser that I had was in far better shape that the one on the truck. Here, youll find everything from sectionals, sofas, and recliners to mattresses and bedding. Chesterfield sent me back to Value City. Children among at least 23 killed in early-morning Russian strike on GO TO Bob's furniture. Just sad. I told them I wanted the couch delivered but I wanted to speak with the manager, as I was hosting Christmas at my house (something I had discussed with the original saleswoman) and now had half a sofa. So if you plan on shopping here and aren't going to be spending too much, you may want to make sure you have a way of picking up the furniture before hand. They went above and beyond .Thank you so much. Claim it and get a lot of features. TSUNAMI is an unique Dnipro hotel which unites luxury Hotel, SPA- and Fitness centres. If youre looking for some restful sleep, youll need the proper environment and furniture to make sure that happens. Value City is a furniture retail chain that is found throughout the midwest, southern, and eastern states. The sale man was a bit aggressive but that is to be expected. So if we were looking for those, maybe the trip wouldn't have been such a waste. Greg seemed too kind and too smart to have such terrible employees. I really hope you are happy with LYING to your customers just to get a purchase from me. Shame on you minimum wage salesperson. I am very disappointed and for them not to disclosed all terms and affiliations is deceptive business practices and consumer fraud by misleading statements and insulting me with her disrespectful remarks about my choice income and credit application. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. Another ecstatic client on Consumer Affairs commented: Ordered a manual double theater seat online. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Seriously, would someone accept 20% off for something that is not usable? We were greeted at the door. Thank you! It's not my problem your shipping and delivery people are idiots. Absolutely horrible service! I can't believe they are still in business. I plan to contact corporate and continue leaving reviews until we get our money back for this couch. I'm a patient person, but dealing with Value City Furniture is like dealing with an evil genie. Mr. Smith laughed at me and said his boss doesn't have business cards. Listen up, Value City Furniture: you are terrible. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Thank you so much. Value city had called to confirm the delivery of our remaining furniture to be delivered Thursday may 28th, the Sunday before as well the night before. Which I did i was told the same thing once again if this furniture has been switched out three to four times in one year and you have the manager telling you he's knows exactly what I'm talking about because the one on there floor has the same problem and that the store has switched there out twice obviously there has to be something wrong with the furniture. I'm not sure why he is allowing Mr. Smith to work for him. I'm assured it will be at my local store on Monday 11/25, and I will get a call to schedule pickup. They offer made in the USA discount options, shop the look styles, and convenient payment options that include no money down financing options.Overall, customers have good things to say about VCF and their in-store experiences. GO AWAY. I would recommend the store to anyone after the experience we have had. This was AFTER I paid $500 for the couch and a delivery fee. They are literally selling furniture that is not in stock or available in a warehouse anywhere. I live here in Michigan and purchase my furniture from the Value City in Michigan. So of course I'm always a little skeptical on having people come to the house and fix things when my husband isn't home. While most customers like these options overall, some disagreed with the longevity of some models. After a year and a half I am done fighting and losing their way. The couch cushions are a decent price to get replaced and it does take awhile but that is expected. TVs at best by. The sales lady was wonderful but once you sign the papers they could care less. Well I go in and there are the SAME mattresses there that were there last Tuesday when I went back in and looked. Just hungry to make a sale. Will not be using value city ever again. Last modified on Mon 1 May 2023 02.08 EDT. Remind you my warranty ended May of 2018. UPDATE #2 = The store has worked with me to rectify all of my problems in a professional and customer friendly manner. At this particular location, they don't seem too busy which causes the sales staff to pounce on you when you walk in the door some leave you alone to browse, but most seem to stalk you. People love to hate on Value City and I totally get it. But the customer service deterred me from making that purchase. Our couch has held up well, but hasn't been the same since mishandled by sloppy movers. I call back, multiple times again until someone answers. I also had interest charges on my account when my receipt explicitly says that no interest would be applied. As an extravagant touch, there are tinted mirrors on the glass tabletop. They are committed to diversity and inclusion in the workplace while supporting social causes such as Habitat for Humanity and the Make-A-Wish foundation. To the manager and delivery men thankyou. Three days before the delivery date I would get a couple of calls a day confirming delivey. I have to say I'll shop here again in a heartbeat! He started name calling - petty stuff! Ok well we will see. I would NEVER recommend anyone doing business with this store they seem nice when they want your business and once you sign and pay for your stuff they show their true colors. Value City in Canton, OH - Mattress Store Reviews - GoodBed I wish I could give a zero rating to this place. This is the absolute worst furniture store out there. Which clearly brings to mind the old bromine "a bird in hand". I received a phone call 2 days before saying that they did not send my order through and that I would have to wait an additional 2 weeks to receive my couch. The next day, I opened the boxes and found two pieces broken. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Shopping around a lot for a sofa and loveseat. Beware !!!! I'm the BIGGEST customer service person. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. Talk about the entire house being furnished and equsite to taste. We'll get back to you as soon as we can. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. New furniture arrives. Delivery can be pricy. Never shop at value city again. 25 minutes go by, I call back and call back some more and no one was answering the phones. You are a garbage company filling up landfills all over the US. Based on 247 reviews. 1. Rude sales people need to check their attitude. Thank you. THIRD TIME! IF I COULD SAY THE NAME OF YOUR STORE IN FRENCH I WOULD. $200) the delivery is still about $120 and it seems to be non-negotiable (i'm guessing because they contract the delivery out). Not one addressed me. It was a great surprise! Instead of checking out my wife, maybe focus on getting the job done and upholding the VCF logo that they represent on yheir shirt. Wow. No worries. Sign up to receive our free weekly newsletter. I bonds are offering a 6.89% interest rate through April 30, at which point the rate is likely to drop to below 4%. If you're wondering whether Value City credit card is the right card for you, read on. Add a review. When it comes to your own comfort, your own body is the only North Star. Instead he sent messages through the women working at the front. To our surprise, Value City had a grand selection of really inexpensive sofa. Big Lots was just a little cheaper..Again, Thanks again for doing me the favor by not helping me!! We found a fun blue one and purchased it as well as a few kitchen chairs. You can find a Value City Outlet or retailer scattered across the US. Contact Value City Furniture I've called 4 times to have this issue resolved and even spoke to a manager who told me it would be fixed and 3 months later it's still not fixed. So, youre thinking about stocking up at the brand for all your homes needs. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. The brand is popular, having been featured in PR Newswire, NBC, and Furniture Today. If I didn't like it then I could return it. Which now, she also stated they don't have credit application. Although we did not buy that day we will be back. My furniture was purchased in September and supposed to before Christmas. She tells me she'll make notes and that it wouldn't be a problem. There job is sell furniture and part of that job includes delivering the correct pieces so I can use the furniture that I bought from them. Furthermore, there was fraudulent separate purchase made when I initially signed up for my value city card (this issue was eventually resolved but took a lot of time and effort that no full-time worker has and is yet another example of this company's disrespect for customers and their incompetence). They even took a picture and sent it to our daughter, so she could see it. She takes her time with the customers!!! As the brands name suggests, youll find plenty of discounts from Value City Furniture. Hopefully, Kim, back in the office will take care of this as she said she would. VALUE CITY FURNITURE - 27 Photos & 51 Reviews - Yelp After assuring Robert I would return within 30 days to purchase another $4000 in additional furniture, he still refused to sell me another nightstand. This is completely unprofessional customer service, will never be purchasing from them again and strongly advise you do the same. Just the bed and couch we bought. While I was there I also saw a bedroom set, and an entertainment center I liked. The furniture at Value City is just OK. Such a nice experience, appreciate them, and we love the furniture. While Value City doesn't have explicit outlet stores, they do have clearance deals to choose from both online and in their various stores. I guess they aren't too concerned about the 2000-3000 dollars in sales they lost. The next person couldn't even wait for me looking up the order information and started yelling at me.
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