The website is HORRIBLE on release days and the customer service and supervisors appear to lack remorse of any sort! Missing order of running shoes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They didnt even offer a refund and could not tell me if a pair would even become available or if they did when. If you are still unable to apply the gift card, there may not be any funds left on the gift card to use. We were assisted by a sales associate and she seen the shoes pricing as well. The cashier shows it to an apparent caucasian manager w/ tattoos on his arm. But if you cant deal with the amount of orders then you shouldnt have that amount of products listed for sale. My orders tend to get stuck in pending status for 4-5 hours and then they all come in at once, Anyone able to help on this? It looks like you were misusing this feature by going too fast. I went into Finishline at Parks Mall in Arlington yesterday evening(April 3rd, 2015). The complaint has been investigated and resolved to the customers satisfaction. Reach out to the store where you placed the order. They can give you any updates on processing, shipments, cancellation, returns, and refunds. Why is my purchase still processing? Why didnt I get an order confirmation from the store? This could mean your order wasnt fully processed by the store. I actually never did get my order because someone at Finishline, cancelled the order. We were then approached by another employee who failed to properly explain what should have taken place. I bought shoes from finish line in Newark CA on 10/13/2009. I'm sorry JD Finish Line was not able to process your order. The salesperson was nice and helpful. When I called about the item, I was on hold for 40 minutes. All of the sudden I receive and email that says we had to cancel your order. Even when you call them they have excuses for why they move so ridiculously unbelievably slowly. Well, I was told every day for 5 days to wait 24 hours for an update on the label. I wear Nike's every day & own a lot of sneakers, almost every pair bought from Finish Line. Members of the program can earn points for purchases and other activities, which can be redeemed for rewards. Pending Order Link Seller Central Help Page: I received a text from Samsung on the morning of the 22nd Finish Line offers various shipping options, including standard shipping and expedited shipping. Another told me I was waiting on a refund without reading the notes. Basically he told me that the website had issues and they had to cancel my order. Order still Processing It is obvious this idiot manager is telling me im a cheap ### without literally saying it. Remove the item from your cart and then add it again. Sounds unusual. 9/20 7.57 Just wait for another email with the order status: "Your order has been processed. The financial institution determines how long pending transactions and holds remain on your account. I ask him "umm where?" It looks like you were misusing this feature by going too fast. You cannot get your items any faster than what you were told at the time of order. ), so this is new to me and completely weird! There was no status update after a week so I called, they said they are still printing the label. Unprofessionalism and Neglected three customers to purchase. I ordered them "Rushed, " 5 days before Christmas, and the shoes we received came late. I inspected the shoes, Nike Air Max+ 2013 costing $179.99. Dealer B's Power Stroke order doesn't schedule as they are used up in previous passes so he has yet to have a unit schedule. First, make sure the Finish Line Gift Card Number and PIN on the back of the gift card are entered correctly. They are worth a try if you have a local store you can go into. Or possibly an Amazon bot has flagged up an anomaly on one or more of your listings. Tip for consumers:Do not order from them. After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the PayPal method of payment on the Payment & Billing page). We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Finish Line. He had asked for a different color so I called to see how to exchange. I will be writing everyone I can find about this because it's not right at all. #EPICFINISH@FinishLineHelp for customer care assistance. Another 30 minutes passed and the only answer I kept getting was no one is available and then she informed me that the shoes are no longer available and there was nothing they could do. The manager replies "we gave you free shoelace and you won't even donate $1?" Finish Line ranks 130th among Athletic Shoes sites. I have been selling here for long enough to know how many orders I can cope with. Order still processing Hi! Is that message also on your seller central homepage? and unable to order using the app as well. I responded with what I thought was the spelling, he said "yeah sure." Orders with more than one item may be shipped from separate fulfilling locations so you can get all your items as swiftly as possible. Anyways, it took waaayyyy too long to resolve this but I generally feel it's due to the lack of gift policies. WebIn my case i payed but the order is still processing. Do not trust finish line with your debit card number. This comment was posted by a verified customer. After spending over 2 hrs on the phone with customer service I had finally argued enough and was done. The company is upfront about its pricing and shipping costs. i don't even know if their magazine costs that much. WebThe case is shipping but Apple is saying the pre-order for my phone is on hold due to an issue with my payment for some reason. What I don't understand is if you don't have the inventory to cover an order, why is your website allowing people to purchase these things? When an order ships depends on the availability of the ordered product. i want to order two pairs of shoes from your website. Does Finish Line offer international shipping? I can't even cancel the order (i don't see how) and they're not replying to my ticket, it's fricking crazy. Order Tracking | Lane Bryant WebIf you do not receive a packing slip, please click on this link to pull up your order history: Order history Questions For additional questions or information regarding the status of There seems to be some confusion, I take full responsibility and will explain in full. I am telling ALL that I know not to shop here anymore and that is quite a few people so I am sure there will be a financial dent! We appreciate the information you have provided. Customers now have the ability to make a purchase online and pick up their order at their local store within a two hour timeframe. WebOnce you receive your order confirmation, Finish Line will contact you via email and phone when the order is available for pickup. Finish Line: Reviews, Complaints, Customer Claims, I asked for another pair of KDs comparable and was told that was not an option. In addition, I got home and inspected the shoes. They never did. Each product page contains a link to handy sizing charts beneath the product's available sizes. It is now the 4th, and I'm still fighting with finish line. Do not order online I was sent some old dirty shoes that was supposed to be new also the box was torn up, I recently visited finish line in roosevelt field mall and I encounter the most unpleasant dealing with one of the female staff employed in finish line store inside macy's. The lady on the phone (whom I could hardly understand) told me that in fact the order had been "misplaced, the shoes were still in fact available, and she would reprocess the order as well as request expedited shipping, although they could not guarantee it would be provided. Nacarcis 2 yr. ago. How do I contact Finish Line's customer support team? Yes, Finish Line has a loyalty program called Status. Web4.1K views, 50 likes, 28 loves, 154 comments, 48 shares, Facebook Watch Videos from 7th District AME Church: Thursday Morning Opening Session my question is rhetorical but has anyone filed a complaint with the federal trade commission? Customer Care - Shipping Information | Finish Line I just want my shoes at this point and now will be lucky to get them by the end of next week almost 3 weeks after my initial order was placed. The rep kept repeating the policy to me about processing holds, I practically had to tell her to shut up. Now store won't refund me my money until I drive into one of their stores and return the item they sent to me in error. The cashier says theres no more (which is a complete lie - lazy sales tactics to do least amt of work). Claim your listing for free to respond to reviews, update your profile and manage your listing. My son purchased a pair of expensive tennis shoes from Finish Line. You can check the balance of your Finish Line Gift Card by visiting our Gift Card page at finishline.com. You can create a Winners Circle account during the checkout process if you dont already have one or you can check out as a Guest. I received the 1st set of socks within the shipping dates I was provided. Finish Line provides customer support through a toll-free phone number, email, and live chat. WebIt takes minutes to find a way to work with Maintenance Work Order. 3 attmpts to work with them. There was no other customers in the store but me. How rude! I am not happy at all about my experience with finish line. They are also linked with JD Sports. To learn more about reviews and trust on sitejabber.com, visit our. The cashier finally helps me find them. But I am a grown woman, I look like a grown woman, and I offered for them to hold my phone which I should not have had to do. WebYoure Temporarily Blocked. Itll pretty much be processing till shipped afaik. Shipping charges may apply. Youre Temporarily Blocked. They sent me a confirmation on 10/1/15 that the item was shipped and I received a tracking # for that. I purchased an item from this company and they shipped me the wrong item. I will also be checking that they did not bill me 2x! Facebook users can now claim settlement money. Here's how. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. By using our website, mobile app or other online services, you agree to these, Do Not Sell or Share My Personal Information, Your order confirmation email will have a purchase ID number at the top of the email. WebUnless your Target is 24 hours, I don't think you will get an email saying it is ready for pickup until the morning when somebody arrives to open the store. Target pre-order just says processing : r/XboxSeriesX For immediate assistance, please call Gamestop at (800)883-8895. Show more Less. ABSOLUTELY RIDICULOUS. Once your stores have been selected and your size has been chosen, the page will refresh with a product availability message. Stores Espaol. Tip for consumers:Unless you have two weeks to wait around for them to slowly slowly get to handling your order, I would suggest you shop elsewhere. Seriously?!?! I purchased a pair of sneakers from finish line a couple of weeks ago and used my credit card. Dealer B's 3rd order isn't a Crew cab, but after 2 and 1/2 passes 2 tone is exhausted so again nothing scheduled. Ordered a few items from finish line.com. Products used:None because they kept cancelling my order. If your coupon is still not working and you believe that it should, we're here to help. We're happy to help. Again, I waited on hold for over 20minutes when a manager finally took the line. I just received the following performance message from Amazon. Was it my race that made them believe I could steal? I came here to read reviews after i had a horrible experience with finish line 2 years ago. It's not fair and I am highly unhappy with your service. So, create a Winners Circle account with us today. Am i doing them a favor by purchasing from their store? Once I waited in a digital line b/c internet traffic was so heavy, I was able to select the shoes and start the checkout process. You'll get a. One agent lied and told me there was no manager available and once I insisted, she put one on the phone. Once you settle into your home, you face a new timeline of making mortgage payments for the life of the loan. WebMy guess is that Walmart is backed up by a week. I have been shopping for over 10 years with finish line and spend thousands of dollars a month to be treated like some type of high schooler! Hoping this means its either off the production line or close. I guess it's time to find another sneaker store. But when all of them have been pending all day and all the 100 orders are all released at once at 6pm, taking into account that I will have another 100 tomorrow, I was not expecting that. After entering the info a 2nd time, the same thing happens. Why Does My Groupon Order Say It's Still Processing Are there any hidden fees when purchasing from Finish Line? They were busy talking to other customers with the same issue! She also tried to deter me from speaking to her supervisor, saying that she would only tell me the same thing. The shoelace was dirty with some orange stuff. Territories we do business in. You can track your order and shipped package a few different ways: For each shipment, you will receive an email notification the day before your package is scheduled to be delivered and you will also receive a delivery confirmation email after delivery. I choose to donate $35/mo for a child in South America instead of giving money to a store where idiot sales people can look good. If your shopping bag meets such parameters, verify youve entered all information correctly. I never entered a code. On this page, you can edit your shipping information and payment and billing information before placing the order. I am a first & last time shopper with finish line online. https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform. I am extremely disappointed with my experience with Finish Line. I am worried I wont be able to fulfil my orders on time if it continues like this and all the orders come in at the same time like it did yesterday. A week later, they come in perfect condition and in my size! Then, choose the store you'd like to pick the shoes up from by clicking the Choose Location link and entering your city and state or zip code. Give your email address, develop a robust password, or utilize your email account to finish the signup. I contacted the online chat option and the customer service representative said it was because of a website issue. (wrong) sneakers, they're over 3 yrs old & they look better than the sneaker I received! Thanks for your unhelpful response, Finish Line, 5 out of 5 stars. I am just worried that it might not come within the said ETA. It's like eating at a restaurant where the food sucks. The two I encountered were way in the back of the store and I had to call out to them to find them to see if anyone was even in the store. Received an email at 11:50 stating my order was cancelled and not giving me a reason why. If youre encountering difficulties while attempting to check out, this may work as a reset and correct the error. Last year I purchased some shoes online for my husband's Christmas gift. They are supposed to be giving me a $10 credit on my order. Asking me if I know my own address and if it's possible I screwed it up. To help you get the right fit for your kids from the get-go, use our Kids' Measuring Guide. Finish Line is notorious in advertising products that are no longer available. WebIf your order is still processing and was not yet shipped out, there are a few possibilities: Everything you ordered is in stock, however, the order is still being processed by our shipping team Your order contains products that are currently not available for your order (out of stock/back-ordered) Each state or locality may change its rules from time to time as to what types of products and what dollar thresholds are eligible and not eligible for the holiday exemption from sales tax. The representative only said "sorry". We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. Anyone else having this issue? Of course I know I have those options. WebI call customer service and say you know you tell your customers it will take 3-5 business days and she says oh well it could take up to 10 busines days because the items actually ship from the store we dont have a seperate warehouse for finishline.com. Customers now have the ability to make a purchase online and pick up I know I ordered something Thursday, shipped Friday, but I wont get it till Monday. At the attempt I was told my card issuer wouldn't authorize the transaction. If, after 7 days of not having picked up your order, you will be sent an email to make you aware that your order has been shipped to your billing address. In addition to shipping, Finish Line has made some of its products available for in-store pickup. We'd be happy to help you figure it out. If you have any questions about sales tax you are charged on your order or if you believe your order should be tax exempt, please contact Customer Care. Claim it and get a lot of features. He was advised that they do not accept ANY shoes that have been worn. A states Sales Tax Holiday exemption will be applied automatically at checkout on eligible purchases. Please note this includes brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc. The terms contained herein are subject to change as the taxation of online transactions is continually evolving. Is the finishline.com site down? Yes, Finish Line has over 600 retail stores in the United States. Orders stuck in pending - General Selling on Amazon Please contact Customer Care if you need assistance. How can a company as large as Finish Line allow these things to happen and then have no way for a customer to complain to them? I wouldn't avoid finish line. Complete Timeline of the Mortgage Process I generally have around 100 orders spread out over the full day. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I got from trading in my XS Max to Apple).
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